How long will delivery take?*

Orders must be placed by 4pm to ensure same day dispatch. The speed with which your order is delivered is dependent on the type of delivery option chosen, we have a next service on most products.

For UK orders 1st class is delivered the next day in over 90% of cases.

Next Day Delivery
The 'Cut-Off' time for our Next Day Service is 4.00pm - Orders placed after this time will miss our delivery service. If you order after 4.00pm, your order will still be charged as a Next Day delivery and will be dispatched on a Next Day Service the following day.

Example:
Order at 3.30pm Monday - Delivery = Next Day (Tuesday)
Order at 4.30pm Monday - Delivery dispatched Tuesday on a Next Day Service - Delivery = Wednesday.

Where you have ordered multiple items we reserve the right to dispatch them separately.

In Store Pick Up

Please note this refers to you, the customer, coming to our offices here in Essex to collect your goods and not us dispatching the order to a store anywhere in the UK or Europe.

How much will delivery cost?

Our delivery charge is dependant upon the combined weight of your order.

Depending on how big and heavy your order is, we’ll choose an appropriate carrier. We post most items by Royal Mail and larger items by courier. If you are not around to take delivery of your parcel, the carrier will leave a calling card telling you how you can pick it up.

Bank Holidays

Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.

Do you deliver internationally?

We can deliver products anywhere as long as you are happy to pay for the postage.  If you don’t see postage options for your country please email or call us for more information, we will do our best to accommodate any reasonable request.

Please note some International orders may be subject to additional shipping fees. These fees are controlled by each country's internal shipping agent and are outside the control of DetoxPeople. Please note that the recipient of the parcel is responsible for paying any customs charges.

Do you deliver to PO Box addresses?

Unfortunately, we can't to ship to PO Box addresses for security reasons.

Do you deliver to hotels?

We can deliver to hotels but the onus is on the customer to choose a signed for delivery option. We will not be held responsible for any delivery to a hotel that is not received.

*Delivery times are only estimates and, as we’re only human, things may go awry very occasionally. In such cases, we’re genuinely very sorry and will try to expedite your order as soon as possible, but we cannot be held liable for such delays.

**Please note that whilst we will do our utmost to dispatch orders the day they are placed, during busy periods this is not always possible. Please contact us for time sensitive orders**

For further assistance please email mail@detoxpeople.eu and for more information please see our Terms and Conditions.