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Customer Services

Terms & Conditions

Our Pledge to You.

At DetoxPeople, we aim to provide the highest standards of Customer Service.

Below we specify the Terms and Conditions relating to shopping with us at DetoxPeople.

If for any reason you do not agree with these conditions but still wish to purchase goods from this site, you first must receive an original, signed document from DetoxPeople, stating any agreed variation. In the absence of such variation, the terms & conditions below prevail and your agreement to them is confirmed by the act of placing an order.

Payments.

All payments are required in £ (Pounds) Sterling.

Accepted methods of payment are detailed at the checkout. These include MasterCard, Visa and Paypal. We also give the option of payment by bank transfer but your order will not be dispatched until we have received notification from our bank that your funds have cleared.

Other methods of payment may be made available in certain circumstances but must be agreed before purchase by contacting mail@detoxpeople.eu

Prices displayed on the DetoxPeople website will be the prices charged while stocks last.
We reserve the right to change prices without notice and in accordance with manufacturer/tax increases.

Shipping.

Dispatch is targeted as the same day provided we receive your order before 4pm.

DetoxPeople dispatch orders 5 days per week but do not work on Bank Holidays.

In the unlikely event that DetoxPeople will not be able to dispatch your order within 5 working days, you will be contacted by email and offered a full refund or further details of when fresh stock is expected.

All shipping is charged as per order weights and chosen method of dispatch as shown in the cart at the time of placing your order.

Shipping prices are charged at the cost price of the Postal/Carrier service chosen plus VAT.
DetoxPeople customers are not charged for packaging unless a specific request is received prior to dispatch.

Please be aware that many of our products will not easily fit through letter boxes and it is the responsibility of the customer to give a satisfactory delivery address where delivery can be accepted. Please also note that high value orders will require a signature on delivery.

We retain proof of postage at all times.

Delays and Losses.

DetoxPeople want you to receive your order quickly but unfortunately we are unable to guarantee the delivery time of Postal/Carrier services as this is out of our control.

If there are any delays or problems with the delivery of your goods, DetoxPeople will do everything within our power to help you trace your parcel including following up tracking numbers (where applicable) and contacting Royal Mail for further clarification

Beyond what is within our power, DetoxPeople are unable to accept any responsibility for delays or loss caused by the Royal Mail until the Royal Mail's "claims waiting time" has expired. For domestic UK post, this is currently 15 working days beyond expected delivery date. In realistic terms, this will be 4 weeks after shipping before we are able to make any claim against the Royal Mail on your behalf. We accept this is less than ideal and we pledge to do our utmost to ensure you receive your orders quickly and hassle-free.

For domestic orders, if your items have not been received within 7 days, we encourage you to contact your local postal/sorting office to check that your postman has not forgotten to leave a "while you were out card." In more than 90% of cases, this is usually the resolution.

If your order has still not arrived after 4 weeks, notify DetoxPeople and we will make a claim on your behalf and replace or refund your order as appropriate.

Communicating with us.

If you need to communicate with DetoxPeople regarding your order, please always quote the order number given on your "Order Confirmation" or "Dispatch Confirmation" emails*. This will help speed up the response to your email. We try to respond to all emails by the following working day and sometimes you will get a reply within the hour.

*If you have a spam/junkmail security system, please list DetoxPeople as a contact or you may not receive dispatch notifications.

Prices and Availability.

Price and availability is subject to change without notice.
A contract will not exist between the customer and DetoxPeople until an order is paid and the goods have been dispatched.

Whether a purchase is completed or not, any dispute or claim arising from a transaction with DetoxPeople will be limited to the total purchase price of the goods involved.

Returns.

DetoxPeople operate a full no-quibble returns policy.

However, because of the nature of the products we sell, returns can only be accepted if the security seals are intact. We encourage all our customers to ensure the products they order are suitable for their needs and, as we are human, that no errors have occurred when the product has been picked in our warehouse.

Before returning any item, please contact us by email to confirm.

The goods must be returned to the address given upon acceptance of the return by DetoxPeople.

When returned items are received in their original, unopened condition, a refund/replacement will be issued. In cases where a replacement product is sent and if the original error was the fault of DetoxPeople, we will provide a return envelope for you to return the incorrect/unsuitable item.

For all other returns for unwanted/unsuitable products, we strongly recommend that items are well packed and sent by recorded delivery. Refunds will not be made until goods are received by DetoxPeople in their original, unopened condition. DetoxPeople accepts no responsibility for returns lost before confirmed receipt by our office.

Returns can only be accepted within 30 days of the date of the original order and an extension on this timescale will not be granted unless the circumstances are highly unusual.
Goods which are ordered specifically at the request of the customer cannot be returned and orders from customers are accepted on that condition. It is your responsibility to ensure these specific product requests are suitable for your needs.

These conditions do not affect your statutory rights.

Important.

Products sold by Detoxpeople are not intended to diagnose, treat, cure or prevent any disease.

DetoxPeople do not manufacture the goods sold and rely totally on the accuracy of the information given by the supplier/manufacturer.

DetoxPeople cannot give medical opinions. No comment or entry in this site or in any communication from DetoxPeople may be taken as such.

Customers must rely on their own expertise/research and that of their personal advisers or healthcare practitioners as to the use and suitability of products purchased. Customer should always carefully check all the details printed on the tub before opening the product.

Providing a product for sale does not imply DetoxPeople's recommendation of that product, its suitability or its efficacy.

Customers Outside the UK.

Items shipped outside of the United Kingdom are on the understanding that the customer has investigated the import regulations of their country and are requesting products, sizes, quantities and values which fall within the regulations of the country to which they request their order to be sent.

If any package is rejected by the import authorities of the delivery country, the customer will be responsible for any loss or costs incurred. If any tax or import duties arise, these too are the responsibility of the customer.

Deliveries sent overseas that are delayed or lost cannot be replaced or refunded until the Royal Mail official delivery timeframe has lapsed which is typically 21 working days from dispatch. We usually find that although delayed, orders will arrive at their intended destination and we encourage all our customers to contact their local delivery office prior to contacting us.

Our Customers.

DetoxPeople are passionate about you and we take our customer care very seriously but being human, we can on very rare occasions make an error at the time of picking your order.

If we do make a mistake, please tell us and we will do all within our control to remedy the situation as quickly as possible.

If you have any problems or concerns about the service you have received, please contact us immediately by email at mail@detoxpeople.eu giving your order number and details of your concern together with an email address or telephone number on which you can be contacted during working hours GMT.

Phone: +44 (0)1245 206288

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