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detoxpeople can only accept returns on products provided the item is returned in perfect re-saleable condition i.e. in original undamaged packaging and not used with protective seal in place.
Returns can only be accepted within 30 days of the date of the original order and an extension on this timescale will not be granted unless the circumstances are highly unusual. Goods which are ordered specifically at the request of the customer (SOI - special order items) cannot be returned and such orders from customers are accepted on that condition. It is your responsibility to ensure these specific product requests are suitable for your needs.
Please note, if a brand or manufacturer offers a money back guarantee on their products, this only applies when purchasing direct from their site unless otherwise stated by ourselves. We will not be able to honour such guarantees and products purchased from us are bought on that understanding.
The CRD give you the right to change your mind and cancel an order within fourteen working days.
If you do decide to cancel, then you should put this in writing, whether by letter (a proof of postage certificate or even recorded delivery would be wise) or you can e-mail firstname.lastname@example.org.
Returns may be void without requesting prior authorisation from detoxpeople. If a parcel is refused, this does not constitute a return. Any returned orders taking advantage of the free postage service will have this amount debited from their refund should the return be no fault of the seller. If a courier delivery is refused through no fault of the seller, the outbound postage cost and the costs incurred for returning are the responsibility of the buyer and not detoxpeople.
When making a return please send the item back to:
Drakes Lane Industrial Estate
Please include your details and the reason for the return.
Please ensure that any returned goods are properly packed to avoid breakages.
It is advisable to obtain proof of postage.
We will refund your purchase within seven working days of receiving the goods.
If the goods are being returned because they were incorrectly supplied, then we will also refund the postage and packaging costs.
For further assistance please e-mail email@example.com and for more information, please see our Terms and Conditions.